Frequently Asked Questions

Shipping policy

Our online shopping cart will automatically calculate the weight of your package based on the items you have selected and will be displayed on the order form before you place your order. Shipping and handling costs are not refundable.

Shipping is calculated based on your order total. Please see below for standard shipping rates:

Order Total:

Up to $15 - $7.00 shipping cost

$15.01 - $45.00 - $11.35 shipping cost

$45.01 - $150 - $15.45 shipping cost

$150.01 and over - Please call us for the best rate at 808.326.9301

We ship to all 50 United States via USPS priority mail.

International shipping is available as well. For an international shipping quote, please contact us at 808.326.9301.

Yes, we do ship internationally. For an international shipping quote, please contact us directly at

Yes. For a bulk shipping estimate, please contact us directly at

We ship via USPS Priority Mail which typically takes 3-5 business days to arrive.

Returns, exchanges, and cancellations

We take great pride in the quality of our products. If you are not satisfied or there was a problem with any of our products, please notify us within 30 days of receiving your order by emailing We will assist with a prompt refund, credit or exchange of any purchases made from our site.

Most orders are shipped the same day or within 8 hours of order placement. Please call 808.326.9301 as soon as possible if you wish to cancel your order. We will do our best to accommodate any cancellation requests that have not yet been processed or shipped.

Salt FAQ

Our salt is produced and packaged exclusively in Kailua-Kona, Hawaii, USA.

High quality North Pacific natural seawater from a depth of over 600 meters is filtered and solar evaporated in protected enclosures. As the seawater concentrates, a brine forms that is allowed to crystallize and form a traditional sea salt. The salt is then hand-harvested from the remaining brine and allowed to drain naturally.

No. Our salt contains no anti-cracking agents, free-flowing additives, conditioners, or any other additives.

Yes we do test our salt, magnesium and our water source for mineral composition, heavy metals and microbiology. We also test our water source for microplastics.

Below are links to our latest test results:

Deep Ocean Magnesium

Flake Salt

Deep Sea and Surface Water

Ecoli and Coliforms

Heavy Metals


NELHA Microplastics Report

Our salt is known for having up to 48% lower sodium content than ordinary table salt. View the full salt details in our salt comparison chart below:


Each geographic region's deep see water has its own unique mineral composition. Below are the results for our mineral composition:

Typical Composition % (grams per 100 grams):

Sodium Chloride: 83

Major, Minor & Trace Elements: 11.3

Moisture: 9.0

Insolubles: less than 0.1

pH (10% solution): 7.95 pH

Density: 0.85 grams/milliliter

Particle Sizes: 1-7 mm large crystals and 100
to 800 micron ranges